Refund policy

RETURN AND REFUND POLICY

Last updated: 2 September 2026

Digital Products

All products sold by Dans Digital Gifts are digital products and are delivered electronically. No physical products will be posted.

Because our digital products are supplied by instant download, we do not normally offer refunds for change of mind once the digital product has been downloaded, where you have expressly agreed to immediate delivery and acknowledged that you lose your right to cancel once the download begins.

However, your statutory consumer rights are not affected. If a digital product is faulty, defective, not as described, or does not work as it should, please contact us and we will work with you to resolve the problem. Depending on the circumstances, this may include providing a corrected or replacement file or offering an appropriate refund.

If you have not yet downloaded your digital product, please contact us as soon as possible if you wish to cancel your order.

How to contact us

If you have a problem with your order or believe you are entitled to a refund, please contact us with your order number and details of the issue.

We aim to respond as soon as possible and will deal with refund requests fairly and in accordance with applicable UK consumer law.